Wersja polska: Regulamin

    Effective from: 30 October 2026

    1. Who we are

    1. The online shop fruitingbodies.jewelry (the “Shop”) is run by: KRAFT Marcin Sieczka Iłżecka 23, 26-115 Skarżysko Kościelne, Poland (registered address) VAT ID: PL6631878910, REGON: 383736431
    2. Studio and address for returns and complaints: Chłodna 20/U3, 00-891 Warsaw, Poland.
    3. Contact: [email protected].
    4. Fruiting Bodies is a brand of KRAFT Marcin Sieczka. We make our jewelry by hand in our studio in Warsaw.

    2. Definitions

    • Seller, we, us: KRAFT Marcin Sieczka.
    • Customer, you: anyone who uses the Shop or places an order.
    • Consumer: a natural person buying for purposes not directly related to their business or profession.
    • Sole trader with consumer rights: under Polish law, a natural person running a sole proprietorship who buys for that business, where the purchase is not of a professional nature for them (judged by the business activity registered in CEIDG).
    • Product: an item offered in the Shop.
    • Made-to-order Product: a Product from our range that we make for you after you order it (shown in the Shop as “available on backorder”).
    • Product made to your specification: a Product made according to your individual instructions, for example a bespoke commission or a ring in a size outside our size chart.
    • Gift card: a code with a set value that can be used to pay in the Shop.
    • Discount code: a code that lowers the price of an order on the stated conditions.
    • Working days: Monday to Friday, excluding public holidays in Poland.

    3. Shop services and technical requirements

    1. We provide the following online services free of charge:
    2. browsing the offer and the cart,
    3. the order form,
    4. a customer account (optional),
    5. the newsletter (if you sign up),
    6. the contact form and order tracking.
    7. To use the Shop you need a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and an active e-mail address.
    8. Using the internet carries usual risks (such as malware or interception of data). We protect the Shop with encryption and security measures; please also look after your device and password.
    9. You must not send unlawful content to the Shop or disrupt how it works.
    10. The account agreement is for an indefinite period. You may end it at any time by deleting your account or writing to us. The order form is a one-off service that ends when you place the order or abandon it. You can leave the newsletter through the link in every message.
    11. Send any issues with the Shop’s services to [email protected]. We reply within 14 days.

    4. Products and prices

    1. Our Products are made by hand from 925 sterling silver (including gold-plated silver). Each piece is made individually, so its shape and surface texture may differ slightly from the photo. Pieces with natural pearls are each unique in shape and colour. This is a described feature of the Product, not a defect.
    2. Silver tarnishes over time. This is a natural process and not a lack of conformity. Care tips are in our FAQ.
    3. Ring sizes (8-26) refer to our size chart. They are not millimetres. Please check your size in the chart or the sizing tool on the site before ordering.
    4. Prices are shown in euro (EUR) or Polish zloty (PLN), depending on the currency you choose. They are gross prices and include VAT. They do not include delivery, which you see in the cart before placing your order.
    5. The price shown when you place the order applies. Currency conversion fees charged by your bank are outside our control.
    6. When we reduce the price of a Product, we also show its lowest price in the 30 days before the reduction.
    7. We do not personalise prices based on automated decision-making.

    5. Placing an order and conclusion of the contract

    1. To order: add Products to the cart, enter delivery details, choose delivery and payment, accept these terms and click the button to place the order with an obligation to pay.
    2. Before you click, you can check and correct your details. After you click, we send an e-mail confirming that we have received your order.
    3. The contract of sale is concluded when we send you an e-mail confirming that your order has been accepted for processing. For bank transfer, we send this confirmation once the payment is received.
    4. With that confirmation you receive, on a durable medium, the order details, these terms and the information on withdrawal.
    5. Bespoke commissions and sizes outside the size chart are agreed with you by e-mail before ordering. We confirm the details (design, price, timing) in writing or by e-mail.
    6. Contracts are concluded in English or Polish.

    6. Payment

    1. Available payment methods are shown at checkout. They currently include: payment cards, Apple Pay, Google Pay, Link, BLIK (PLN only), Klarna, PayPal, iDEAL, Bancontact, EPS, SEPA Direct Debit and bank transfer. Availability depends on currency and country.
    2. Payments are processed by third-party providers (including Stripe, PayPal and Klarna). If you pay in instalments or later with Klarna, you enter into a separate agreement with Klarna on its terms.
    3. Orders are paid in advance. We start processing once your payment is received.
    4. For bank transfer, please pay within 7 days of placing the order. If we do not receive payment by then, we may cancel the order after an e-mail reminder.
    5. We issue a fiscal receipt for every order. We issue a company invoice if you enter your company details and VAT ID when ordering.

    7. Processing time

    1. In-stock Products are shipped within 3 working days of receiving payment.
    2. Made-to-order Products are usually made and shipped within 10 working days of receiving payment. In exceptional cases this may take longer, but no more than 15 working days.
    3. For bespoke commissions, the timing agreed with you applies.
    4. Delivery time (section 8) is added to processing time. If your order contains Products with different processing times, we ship everything together once the last one is ready, unless agreed otherwise.
    5. If for an important reason we cannot meet the deadline, we will write to you with a new date. You may then cancel the order and receive a full refund. You also have the rights that the law gives you in case of delay.

    8. Delivery

    1. We ship within Poland and internationally. Available delivery methods, their cost and estimated time are shown in the cart before you place your order.
    2. Standard shipping is free. Where the postal operator temporarily does not serve a country (currently the USA), only paid courier delivery is available, and its cost is shown in the cart.
    3. Paid express delivery shortens transit time only. It does not shorten the processing time in section 7.
    4. Once shipped, you receive an e-mail with the tracking number. Please check your spam folder too.
    5. Delivery outside the European Union (for example the UK, Switzerland, Norway, the USA): customs duties, import taxes and any carrier clearance fees are paid by the recipient in the destination country. They are not included in the price or the delivery cost.
    6. If a parcel comes back to us because it was not collected or the address was wrong, we will contact you. We can send it again once the cost of reshipping is paid.
    7. For Consumers, the risk of loss or damage passes when you, or a person you name (other than the carrier), receive the parcel. If a parcel arrives damaged, please write to us, ideally with photos. A damage report with the carrier helps, but your rights do not depend on it.

    9. Withdrawal from the contract (returns)

    1. Consumers (and sole traders with consumer rights) may withdraw from the contract without giving a reason within 14 days of the day they receive the Product.
    2. Before the deadline, send us a clear statement, for example an e-mail to [email protected]. You may use the model form on our returns page, but you do not have to.
    3. Send the Product back within 14 days of your statement to: KRAFT Marcin Sieczka (Fruiting Bodies), Chłodna 20/U3, 00-891 Warsaw, Poland. You pay the cost of sending it back.
    4. We refund everything you paid, including the cheapest standard delivery we offer, within 14 days of receiving your statement, using the same payment method (any part paid with a gift card goes back to the card). We may withhold the refund until we receive the Product or proof that you have sent it.
    5. A reduced price or a discount code does not remove the right to return.
    6. Exception. The right of withdrawal does not apply to Products made to your specification (Article 38(1)(3) of the Polish Consumer Rights Act), meaning bespoke commissions and rings in a size outside our size chart. A Made-to-order Product in a size from the chart can be returned as usual.
    7. Full details, including the model withdrawal form, are on the Refund and Exchange page: fruitingbodies.jewelry/refund_returns/
    8. Size exchanges are a voluntary service described on the returns page. They do not limit your statutory rights.

    10. Lack of conformity (complaints)

    1. We are liable to Consumers (and sole traders with consumer rights) for any lack of conformity of a Product that existed at delivery and becomes apparent within 2 years of delivery.
    2. Send your complaint to [email protected]. Describe the problem, add photos if you can, and give your order number and what you would like us to do.
    3. You may ask for repair or replacement. If that is impossible, too costly or unsuccessful, you may ask for a price reduction or withdraw from the contract (unless the lack of conformity is minor).
    4. We reply within 14 days of receiving the complaint. If we do not reply in that time, the complaint is treated as accepted.
    5. We cover the cost of sending the Product to us and back. Please write to us before sending, so we can agree how to ship it.
    6. Any voluntary repairs we offer after 2 years do not replace your statutory rights.

    11. Gift cards

    1. You buy a gift card in the Shop like a Product (values from 50 to 300 EUR, or the equivalent in PLN). We send the code by e-mail.
    2. The gift card balance is held in euro. When you pay in PLN, it is converted at the Shop’s rate shown in the cart.
    3. You can use the card to pay for Products in the Shop, across several orders, until the balance runs out. If the order costs more than the balance, you pay the difference with another method.
    4. The card is valid with no expiry.
    5. Gift cards cannot be exchanged for cash. You may withdraw from the purchase of an unused card within 14 days of receiving the code, on the terms in section 9.
    6. The card works like cash: anyone who knows the code can use it. Keep the code safe. We are not liable for use of the card by someone to whom you passed the code or who obtained it from you.
    7. You can check the balance in the cart or by writing to us.

    12. Discount codes

    1. Discount codes (including the welcome code for newsletter subscribers) work on the conditions stated with the code: value, minimum order amount, expiry date and any exclusions.
    2. One code per order, unless the conditions say otherwise. Codes cannot be exchanged for cash.
    3. A discount code can be combined with payment by gift card.
    4. If you return part of an order, we refund the price you actually paid for the returned Product, that is, after the discount.

    13. Business purchases

    1. This section applies to Customers buying as a business who are not Consumers or sole traders with consumer rights.
    2. The statutory right of withdrawal in section 9 does not apply to them. We may accept a return voluntarily by agreement.
    3. Our liability under statutory warranty (rękojmia) is limited to 12 months from delivery. We are not liable for lost profits.
    4. Wholesale and consignment orders are agreed separately by e-mail.

    14. Out-of-court dispute resolution

    1. Please write to us first. We resolve most matters by e-mail.
    2. Consumers may also use out-of-court procedures, for example:
    3. in Poland: the district or municipal consumer ombudsman (rzecznik konsumentów), and mediation or the permanent consumer arbitration court at the regional Trade Inspection (Inspekcja Handlowa),
    4. for cross-border disputes within the EU: the European Consumer Centre in your country.
    5. Consumers outside Poland may also use the bodies available in their country of residence.
    6. We agree to take part in mediation or proceedings before the permanent consumer arbitration court at the regional Trade Inspection (Inspekcja Handlowa).

    15. Governing law and courts

    1. Contracts are governed by Polish law. This choice does not deprive a Consumer of the protection given by the mandatory laws of the country where they habitually reside.
    2. Disputes with Consumers are heard by the court that has jurisdiction under general rules. A Consumer in the EU may bring proceedings against us in their country of residence.
    3. Disputes with business Customers (section 13) are heard by the court with jurisdiction for the Seller’s registered address.

    16. Personal data

    The controller of your personal data is KRAFT Marcin Sieczka. How we process data and use cookies is described in our Privacy Policy: fruitingbodies.jewelry/privacy-policy/

    17. Content rights

    Photos, texts and designs in the Shop are protected by copyright. Please do not copy them or use them commercially without our permission.

    18. Changes to these terms

    1. We may change these terms for a valid reason, such as a change in the law, in payment or delivery methods, or in the scope of the Shop’s services.
    2. Orders placed before a change are governed by the terms in force on the day of the order.
    3. Account holders will be told by e-mail at least 14 days before a change. If you do not accept it, you may delete your account.

    19. Final provisions

    1. These terms are available free of charge on the Shop’s website. You can save or print them. We send a PDF copy with the order confirmation e-mail.
    2. These terms are available in English and Polish. Both versions are equally binding. In case of discrepancy, the version more favourable to the Consumer applies.
    3. Nothing in these terms limits a Consumer’s rights under laws that cannot be excluded by contract.